Effective Date: 1st January 2021

At Sarg Nature Cure, your privacy is a top priority. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you use our services—whether through our clinic, website, or online platforms. By interacting with us, you agree to the practices described in this policy.

Who We Are

Sarg Nature Cure is a holistic wellness organization based in Ujjain, Madhya Pradesh, India, offering services in naturopathy, yoga therapy, Panchakarma, online consultations, and disease-specific wellness content through our website https://sargnaturecure.com.

Information We Collect

We collect the following types of data:

• Personal Information: Name, phone number, email, gender, date of birth, address, emergency contact, past medical history, and consultation records.

• Health Data: Specific medical conditions, history, and treatment details to provide appropriate therapies.

• Payment Information: For online payments, we collect limited financial information (e.g., transaction ID) processed via secure third-party gateways.

• Technical Data: IP address, browser type, operating system, device information, location data (if allowed), and cookies for better user experience.

How We Collect Your Data

Your data is collected through:

• Website forms, appointment bookings, and consultation submissions

• WhatsApp, phone calls, email, and in-person consultations

• Social media platforms, if you interact with our content or send messages

• Cookies and similar technologies used for analytics and user tracking

Purpose of Data Collection

We collect and use your data to:

• Book, confirm, and manage appointments or treatment sessions

• Deliver personalized therapy, diet plans, and consultation follow-ups

• Respond to inquiries and offer customer support

• Send newsletters, health updates, and marketing content (only if opted-in)

• Improve website performance, service quality, and user experience

• Fulfill legal obligations, tax purposes, and compliance with healthcare regulations

• Facilitate secure online payments and resolve payment disputes when necessary

Consent and Legal Basis

We process your data:

• With your explicit consent when booking appointments or filling forms

• For contractual purposes, such as providing services requested by you

• To comply with legal obligations, including applicable Indian laws, GDPR (for users from the EU), and international data protection standards

• Based on legitimate interests, like improving service quality and handling inquiries

Data Sharing and Disclosure

We do not sell, rent, or trade your personal data. However, your information may be shared with:

• Internal staff and authorized professionals involved in your care

• Third-party service providers (e.g., payment gateways, cloud storage, marketing tools) under strict confidentiality agreements

• Legal or regulatory authorities when required by law or during dispute resolution

Data Security & Retention

We implement strong security measures such as:

• SSL encryption for secure browsing

• Password-protected access to sensitive data

• Secure servers and cloud platforms for data storage

• Access limited to authorized personnel only

We retain your data only as long as necessary for treatment purposes, record-keeping, tax, or legal obligations, after which it is safely deleted or anonymized.

Your Rights

Subject to applicable laws, you have the right to:

• Access your personal data

• Request correction or deletion

• Withdraw consent at any time

• Object to or restrict data processing

• Lodge a complaint with a data protection authority (if applicable)

To exercise these rights, please contact us using the details below.

Cookies & Tracking

Our website uses cookies and tracking technologies to:

• Improve loading speed and user experience

• Analyze website traffic and interaction

• Store session preferences and language choices

You may disable cookies through your browser settings, but some site features may be affected.

Children’s Privacy

We do not knowingly collect data from children under 18 without parental or guardian consent. If such data is accidentally collected, it will be deleted immediately upon notice.

Third-Party Services and Links

Our website may contain links to external platforms (e.g., payment gateways, social media). We are not responsible for their privacy practices. Please review their privacy policies before sharing your data.

Payment Gateway Compliance

All payments are processed via secure third-party payment processors (e.g., Razorpay, Paytm, etc.) who comply with PCI-DSS standards, RBI guidelines, and data protection laws. We do not store your credit/debit card details directly.

Cross-Border Data Transfers

If you are accessing our services from outside India, your data may be transferred to and stored on servers located in India. We ensure appropriate safeguards in accordance with international data protection regulations like GDPR.

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. Any significant changes will be communicated via website updates or email notifications.

Contact Us

For questions, concerns, or to exercise your privacy rights, reach out to:

Dr. Amit Kumawat
Founder, Sarg Nature Cure
support@sargnaturecure.com
7770833218